Orbitvu Public Support Site



Official Magento 1.9.x (1.x.x) maintenance was ended on June 30, 2020 (more information), so we will not continue to develop the Magento 1.9 plugin for this platform. 

We recommend upgrades your shop platform to version 2.x.x of Magento.

E-commerce plugins are tested and work properly with basic configuration of Magento. Due to possible modifications via external plugins, modules, applications and other modifications of a specific e-commerce site, where Orbitvu e-commerce plugin is installed, Orbitvu cannot guarantee proper operation of a plugin in every configuration. For that reason e-commerce plugins are supplied as is with a basic support which consists of bug reporting. Orbitvu will do its best to fix bugs, provided they can be replicated on Orbitvu test installations. Orbitvu provides extra paid support which includes adaptation of a plugin to your specific e-commerce site configuration. Contact sales@orbitvu.com for more details regarding paid support. In case you purchased a self-hosted plugin which is not compatible with your specific configuration please contact us to receive a refund.

There are 2 ways of installing Orbitvu SELF HOSTED plugin in your Magento.

Manual upload using ftp manager

1. Download (buy) the .tgz file from your ORBITVU SUN account ("My products -> Integrations -> Self Hosted plugin").

2. Unpack the .tgz file


Note! You may need third party application (7-zip, WinRar) to unpack .tgz file.

Note! If you get the ".tar" file after first unpacking, please unpack the ".tar" file too.

3. Copy unpacked content into your Magento's root path

4. Login to your Magento's back office and go to the System -> Configuration -> Catalog -> Orbitvu Self Hosted.  If this page gives 404 error, please logout and login again to your Magento's back office.

Via Magento Connect Manager

1. Download (buy) the .tgz file from your ORBITVU SUN account ("My products -> Integrations -> Self Hosted plugin").

2. Log in to your Magento’s back office and go to the System ->Magento Connect -> Magento Connect Manager

3. In section "Direct package file upload" choose newly downloaded .tgz file and click "Upload"

4. Return to admin and logout and login again to your Magento’s back office

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