E-commerce plugins are tested and work properly with basic configuration of Magento. Due to possible modifications via external plugins, modules, applications and other modifications of a specific e-commerce site, where Orbitvu e-commerce plugin is installed, Orbitvu cannot guarantee proper operation of a plugin in every configuration. For that reason, e-commerce plugins are supplied as is with a basic support which consists of bug reporting. Orbitvu will do its best to fix bugs, provided they can be replicated on Orbitvu test installations. Orbitvu provides extra paid support which includes adaptation of a plugin to your specific e-commerce site configuration. Contact [email protected] for more details regarding paid support. In case you purchased a self-hosted plugin which is not compatible with your specific configuration, please contact us to receive a refund.
Manual upload using ftp manager
1. Download the .zip file from your ORBITVU SUN account
2. Unpack the .zip file
3. Copy unpacked content into your Magento's root path
4. Open server bash shell and go to the Magento's root path. Run the command:
php bin/magento setup:upgradeThis command checks all of the modules and launches schema installation or updating process (if necessary).
You may need to clear the Magento's cache after installing the plugin.
Legacy mode
Since Magento 2.4.x introduced a new security approach to the root folder our plugin has been adjusted to work with the presentations in "pub" directory.
In order to use our plugin with Magento 2.4.x please set Legacy Mode to disabled in plugin settings.
You can manage these plugin settings in the Magento back office in "Stores -> Configuration -> Orbitvu Self Hosted".
